BOOKING TERMS AND CONDITIONS
Thank you for choosing Dust with Cocoa. A deposit of at least £50 will be required to secure a date for all bookings. This is non-refundable due to us potentially turning away other business for your date. We ask for your final balance to be paid no later than two weeks before your booking. This will be requested by invoice, sent via email. Should you need to cancel your booking for any reason after the balance has been paid in full, a full or partial refund will not be made. We will, however, do our best to accommodate your booking for an alternative date (subject to availability).
We do offer Consultations/Tastings for weddings. These are bookable through a link to our website, please ask for the link if required. Only specific days throughout the year with particular time slots will be available. We allow 45 minutes for each slot and charge £10 to cover our costs.
We offer a setup service for wedding cakes and grazing on the day of your event unless other arrangements have been made with yourselves to collect from us. Depending on the location of your venue, there may be a small set up/delivery charge to cover costs. Birthday and celebration cakes is available in Norfolk and Suffolk subject to availability to deliver and incur a delivery cost depending on location. Any delivery costs will be made clear in your quote.
When we set up and leave your cake or grazing table it will be left in perfect condition. We cannot be held responsible for any accidents once we leave the venue including if the cake gets knocked or starts to melt due to the weather or room conditions.
We cater for special dietary requirements including vegan, gluten free, dairy free, nut free. Please make us aware of any dietary requirements as early on in the booking as possible. We bake in a kitchen that contains nuts and other possible food allergens. Please make us aware of any allergies prior to your cake being made. We will make every effort to accommodate dietary requirements but we cannot guarantee any of our products to be completely free of all traces of any specific allergen.
Should you wish for a particular member of staff do your set up, please discuss this with us prior to the day to make specific arrangements. We do not provide cake stands or the like. You will be required to make your own arrangements for this. Please ensure you provide us with a time that you need us to be set up by as early on in your booking as possible. The latest for all flavour choices is two weeks prior to your wedding day to allow for any specific ingredients to be ordered.
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